At TITI Atelier, every piece is crafted with care and intention. Below you’ll find details about our shipping process and return policy.

1. Shipping

We are pleased to offer worldwide shipping for all our collections.

• Orders are processed within [2–5 business days]
• If an item is not in stock, shipping may take up to 5–6 weeks.
• Handcrafted or bespoke pieces may require additional production time
  
• Once shipped, you will receive a tracking number via email

Delivery timelines may vary depending on your location and courier services.

2. Delivery Timeframes

Estimated delivery times:

• Domestic Shipping: [3–7 business days]
  
• International Shipping: [7–14 business days]

Please note that these are estimated timelines and may be affected by customs, holidays, or unforeseen delays.

3. Duties & Taxes

• International orders may be subject to customs duties and taxes
  
• These charges are the responsibility of the customer
  
• TITI Atelier is not responsible for delays caused by customs clearance

4. Returns

Due to the nature of our pieces:

• Bespoke and custom jewelry is non-returnable and non-refundable
  

Ready-to-wear items may be eligible for return if:

• Unworn and unused
• Returned in original packaging
• Requested within [7–14 days] of delivery

All returns are subject to approval.

5. Exchanges

We offer exchanges for eligible items:

• Exchanges must be requested within the return window
  
• Items must be in original condition

Replacement items are subject to availability

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
  
• Provide photos of the item and packaging
  

We will review and resolve the issue promptly

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective
  
• We recommend using a tracked and insured shipping method
  

TITI Atelier is not responsible for lost return packages